• Item will be sent out within 2 working days after the payment and information confirmed.
• Item will be sent by Pos Laju Parcel by default. If other courier service provider requested, please notice us while making order, extra shipping fee will be charged.
• Item will be packed in tough packing parcel before sent out for delivery.
• Please provide the easy-find and person-in address if possible, to avoid arrival time of parcel being delayed.
• No Shipment in Saturday and Sunday or public holiday. All parcels will be sent on Monday to Friday, before 5pm.
• Shipping fee is based on receivers location and parcel weight or any combine shipping required. We will confirm it before requesting your payment.

Return Policy

•  All product sold is carefully inspected our product before delivering to customer. 
• If defect found on the item or wrong item is sent, kindly contact us within 3 days and deliver back to us within 7 days. 
• All items received within 7 days with manufacturing defect will be exchanged 1 to 1 with other available stocks of the same product. 

Refund Policy

• Once the item is confirmed received by us in good condition, the refund procedure will be in placed (executed). However, if the item is not returned as per the original condition such as incorrect quantity, missing of part/components, etc., further investigation will be required and refund will be on-hold.

For other question or doubt, kindly contact us or email to us :

ceowatershop@gmail.com